This page focuses on the Knowledge, Skills and Behaviours (KSBs) that sit at the heart of the Digital Support Technician apprenticeship.
I’ll be using this space to break down what the KSBs actually mean in day-to-day practice. Not just what’s written in the standard, but how they show up in real roles within schools, colleges, and multi-academy trusts.
Over time, you’ll find:
Plain-English explanations of individual KSBs
Examples of how apprentices demonstrate them at work
Common gaps and misconceptions
Links to resources, tools, and podcast episodes that support them
Whether you’re an apprentice building evidence, a manager supporting a learner, or just trying to understand how the apprenticeship works in practice, this page is designed to make the KSBs clearer and more useful.
More content coming soon.