S15: Support the Roll-Out of Digital Technologies Within an Organisation

Assessment Method: Professional Discussion underpinned by a portfolio

Plain-English Explanation

S15 is about helping your organization introduce and implement new digital technologies. This includes preparing systems, assisting users, providing training, and ensuring the roll-out goes smoothly with minimal disruption.

Examples of How Apprentices Demonstrate This at Work

• Assisting with the deployment of a new application (e.g., Microsoft Teams, SharePoint)

• Helping configure user accounts and permissions for a new system

• Creating guides or quick reference sheets for staff to use the new technology

• Using Power Automate to send automated notifications about roll-out stages or updates

• Setting up mailbox rules to manage roll-out-related communications efficiently

• Providing on-the-spot support during go-live to resolve user issues quickly

Common Gaps and Misconceptions

• Thinking roll-out is just installing software—communication and user support are critical

• Ignoring the need for training and guidance for non-technical users

• Not testing the technology before full deployment

• Forgetting to gather feedback after roll-out for improvements

Links to Resources and Tools

• Microsoft Learn: Deployment and Adoption Best Practices

• Intro to Power Automate for Notifications

• How to Create Outlook Mailbox Rules

• Podcast: Successful Digital Roll-Out Strategies (Insert your podcast link here)

Why It Matters

• Ensures smooth adoption of new technologies

• Reduces downtime and user frustration

• Maximizes the benefits of digital transformation for the organization

Portfolio Evidence Ideas

• Screenshots of:

  • A communication plan or user guide you created for the roll-out

  • A Power Automate flow for roll-out notifications

  • Mailbox rules for managing roll-out emails

• A short write-up explaining your role in the roll-out and how you supported users

EPA-Style Questions

• How do you prepare for a digital technology roll-out?

• Can you give an example of when you supported a roll-out and what you did?

• Why is user training and communication important during a roll-out?

Embedded Topics

• Equality & Diversity: Ensuring all users receive equal support and accessible training

• Sustainability: Reducing waste by using digital guides instead of printed materials

• British Values: Promoting fairness and inclusion during technology adoption