Assessment Method: Professional Discussion underpinned by a portfolio


Plain-English Explanation

K19 is about understanding the best practices for using and managing the applications that stakeholders rely on. This includes ensuring applications are used efficiently, kept up to date, and administered securely so that users can work without disruption.


Examples of How Apprentices Demonstrate This at Work

  • Applying software updates or patches to keep applications secure and functional

  • Managing user permissions to ensure the right people have the right access

  • Creating and sharing user guides or quick tips for common application tasks

  • Using Power Automate to automate repetitive admin tasks like sending reminders for license renewals

  • Setting up mailbox rules to organize application-related support emails


Common Gaps and Misconceptions

  • Thinking application administration is just about installing software—ongoing maintenance and user support are key

  • Ignoring security when granting permissions (e.g., giving full access unnecessarily)

  • Not documenting changes, making troubleshooting harder later

  • Believing updates can be delayed without risk—outdated apps can cause security issues


Links to Resources and Tools


Why It Matters

  • Keeps applications secure and reliable

  • Improves productivity by reducing downtime

  • Ensures compliance with organizational policies


Portfolio Evidence Ideas

  • Screenshots of:

    • A permissions update or user management task

    • A Power Automate flow for application-related reminders

    • Mailbox rules for managing application support emails

  • A short write-up explaining how you ensured productive and secure application use


EPA-Style Questions

  • How do you ensure applications are used productively and securely?

  • Can you give an example of when you managed user access or permissions?

  • Why is it important to keep applications updated?


Embedded Topics

  • Equality & Diversity: Ensuring applications are accessible to all users

  • Sustainability: Reducing waste by using digital applications effectively

  • British Values: Promoting responsibility and accountability in application management